Last updated: May 11, 2025
Welcome to the website and services of GovLinked Pty Ltd ("GovLinked," "we," "us," or "our"). This Privacy Policy ("Policy") describes how we collect, use, and disclose the information we collect through our websites, travel services, and other online and offline interactions (collectively, the "Services").
Please read this Policy carefully before using the Services or providing us with information. By accessing or using any part of the Services, or otherwise providing us with information, you acknowledge the applicability of this Policy.
Information We Collect
We collect information in the following ways:
1. Information You Provide Directly: This includes personal details submitted via contact forms, registration, booking services, or customer support interactions. Such information may include:
* Name, email, phone number
* Address and travel details
* Date and place of birth, nationality
* Passport and visa details
* Employment and financial information
2. Automatically Collected Information We may collect device and usage information such as:
* IP address and browser type
* Device identifiers and operating system
* Pages visited, time on site, and usage patterns
3. Cookies and Tracking Technologies: We use cookies, tracking pixels, and similar technologies to:
* Remember your preferences
* Understand user interaction with our website
* Provide secure access and measure performance
4. Third-Party Sources: We may collect information from social platforms or external partners if you interact with us via such platforms or use third-party login features.
Use of Information
We may use your information to:
* Provide and improve our Services
* Communicate with you, including marketing and transactional emails
* Fulfill bookings and process payments
* Enhance security and prevent fraud
* Comply with legal obligations
* Analyse usage trends and customer preferences
Disclosure of Information
We may disclose your personal data to:
* Third-party service providers (e.g. travel partners, payment processors, IT support)
* Legal and regulatory authorities where required
* Successors in the case of business reorganisation or acquisition
* With your consent or as otherwise permitted by law
Analytics and Advertising
We may use Google Analytics and other third-party tools to understand user behaviour. We may also enable tailored advertising based on browsing behaviour, subject to your consent where required by law. You can opt out via browser settings or relevant ad networks.
Your Choices
You can:
* Access and update your personal information through your account
* Opt out of marketing communications
* Adjust cookie preferences through your browser
Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.
Security
We implement reasonable security measures to protect your personal information, but no system is completely secure. You acknowledge providing your information at your own risk.
International Transfers
Although GovLinked operates in Australia, some of our service providers may be located overseas. By using our Services, you consent to the transfer of your data outside Australia where necessary.
Children's Privacy
Our Services are not intended for individuals under the age of 18. If we learn that we have collected personal information from a child under 18 without verified parental consent, we will delete it.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of such third parties.
Changes to This Policy
We may update this Policy from time to time to reflect changes in legal, operational, or technological circumstances. Continued use of the Services after updates signifies your acceptance.
Contact Us
For questions or concerns regarding this Policy, please contact us at legal@govlinked.com.au