Last updated: May 11, 2025
This Refund Policy sets out the terms and conditions under which GovLinked Pty Ltd ("GovLinked", "we", "our" or "us") provides refunds for services purchased through our website and platform (the "Service"). Please read this policy carefully before placing any service requests.
General Policy
GovLinked is committed to providing quality service and transparent policies. Due to the nature of our services and third-party dependencies, refunds are subject to specific limitations and conditions.
Eligibility for Refunds
Refunds may be issued under the following conditions:
* A cancellation request is received before fulfilment of the service has commenced;
* A payment was made in error or for a duplicate transaction;
* The service was not delivered due to an internal error on the part of GovLinked;
* A customer is entitled to a refund under Australian Consumer Law (e.g., major failure of service, false or misleading representations).
Non-Refundable Items
The following are generally non-refundable:
* Change of mind after the service has been initiated;
* Government, third-party, or processing fees paid on your behalf;
* Fees paid for administrative work already undertaken;
* Any service partially or fully delivered at the time of cancellation request.
Third-Party Dependencies
Where our services involve submission or liaison with third-party entities, such as government agencies, their decisions, timelines, and outcomes are beyond GovLinked’s control. Refunds will not be provided on the basis of dissatisfaction with third-party decisions or delays.
How to Request a Refund
To request a refund, please contact our support team via email at info@govlinked.com.au within 14 days of your original service request. Include your full name, reference number, reason for refund, and any supporting documentation.
Processing Timeframes
Approved refunds will be processed back to the original method of payment. Processing time may vary depending on the payment provider but typically takes 5–10 business days after approval.
Chargebacks and Disputes
We encourage customers to contact us directly with any issues before initiating chargebacks through banks or card providers. Unauthorised chargebacks may result in a dispute response from GovLinked and may delay resolution.
Right to Refuse Refund
GovLinked reserves the right to deny refund requests that:
* Do not meet the conditions stated in this policy;
* Involve misuse or abuse of our Services;
* Are requested in bad faith or for fraudulent purposes.
Changes to this Policy
We may update this Refund Policy periodically. Material changes will be posted on our website. Continued use of the Service after updates constitutes your acceptance of the revised policy.
Contact Us
For all refund-related enquiries, contact:
Email: info@govlinked.com.au